Shipping Policy

Effective Date: May 3, 2025

Thank you for shopping with us! We’re committed to delivering your items safely and efficiently. Please review our shipping policy below.

Processing Time

Orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification when your order has shipped.

Shipping Rates & Delivery

Shipping charges for your order will be calculated and displayed at checkout. We offer both standard and expeditedshipping options through trusted carriers such as USPS, UPS, or FedEx.

• Standard Shipping: 5–7 business days

• Expedited Shipping: 2–3 business days

Please note: delivery times may vary depending on location and carrier delays beyond our control.

Local Pickup

Local pickup is available for select events or pre-scheduled community pop-ups. You’ll receive instructions and pickup details once your order is ready.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email so you can monitor its journey to your doorstep.

Lost or Damaged Packages

If your order arrives damaged or gets lost in transit, please contact us at [Your Email] within 7 days of delivery. We’ll work with the carrier to file a claim and offer a replacement or refund where applicable.

Contact

If you have any questions about shipping, feel free to reach out:
INFO@PHOENIXGISELLE.COM